Reservations Agent

Reservations Agent

Requirements

• 1-2 years working in hotels or customer service
• Must have excellent verbal and written skills in English
• Strong phone skills needed
• Excellent commitment to service and teamwork
• Great attention to detail and the ability to work in a fast-paced environment
• Ability to work in Canada

Responsibilities

• Capture sales from in-coming reservations calls, coordinate details of each reservation, and complete internal reservation forms
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head
• Process internal reservations, management reservations, reservations from the Central Reservations Office, employee complementary room request, group blocks travel agent discount
• Handle guest complaints in accordance with policy
• Process WRO, Trust, Internal Reservations, and FIT reservations
• Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted reservations
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention and VIP guests. Obtain arrival times for VIPs or Special Attention guests
• Monitor Front Desk reservations made the night prior and address any reoccurring issues
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival

Preferred Qualifications

• Previous experience with Opera PMS preferred