Vice President – Payments & Fraud

Vice President – Payments & Fraud

Requirements

• Bachelor’s degree or equivalent work experience required.
• 15+ years’ experience in a payments and/or fraud role; must have experience leading within a significant-scale and high-demand business. Ideally, experience with complex marketplaces or platforms.
• Deep domain expertise in online Global Payments and Fraud, including vendor and scheme relationships, local/alternative payment methods, regulatory considerations, and general understanding of the underlying technical infrastructure that underpins the key market payment systems.
• Strong working knowledge of the full payment processing lifecycle, including nuances related to global vs domestic payments, and subsequent impacts and considerations on fraud prevention and loss mitigation measures. Ideally experience within the ticketing and/or digital goods space.
• Willingness and ability to lead globally; working across multiple times zones and countries and adjust workflow as needed.
• Strong and capable with data – ability to represent key KPIs and develop detailed AOI projections and scenarios for future projects. Strong attention to detail.
• Strong coaching skills for team members to effectively manage a large and diverse set of people with individual goals and needs.
• Excellent at building and communicating compelling, numbers-backed strategy, and selling to senior stakeholders.

Responsibilities

• Own the Global Payments and Fraud strategy for Ticketmaster, and influence product roadmap prioritizations and commercial decisions.
• Own the Global Payments and Fraud P&L; drive and execute a data strategy that facilitates deep insight into all financial elements of Payments and Fraud.
• Treat Payments and Fraud as growth levers, and not just cost centers; be a thought leader on new initiatives and optimizations, and partner closely with Live Nation Sponsorship team on partnerships in the domain.
• Deeply understand the Ticketmaster infrastructure, data and business complexities – to maximize the effectiveness of the team and associated KPIs, as well as to drive and influence improvements and operational efficiencies (including automation).
• Drive improvements in key Payments and Fraud metrics – auth rates, cost-influencing parameters (including local payment methods), UX/conversion, fraud rates, chargeback win rates etc.
• Foster and maintain meaningful relationships with vendors, partners and other key players in the payments and fraud industries.
• Collaborate with Finance, Operations, Support and Business/Commercial leaders to uncover and align on optimization and growth opportunities; establish deep working relationships with Product and Engineering to influence and execute on roadmap priorities.
• Have an understanding of existing and future changes to regulatory matters in the payments industry, and how they apply to our business.
• Proactively report on identified Payments and Fraud risks that could impact business operations, financial settlement/reconciliation and other metrics.
• Lead from the front on all ‘Major Incidences’ related to Payments and Fraud; ensure that teams are empowered and unblocked to maximize mitigation efforts, and own/lead on subsequent mitigation and resiliency strategies.
• Own the documentation of internal processes and vendor escalation details to ensure transparency cross-functionally.

Preferred Qualifications

No preferred qualifications provided.