Client Support Specialist

2+ years of experience working in fast-paced, data-focused, and investigative environment
Triage for complaints and surface through internal workflow with Medical Science Liaison and Regulatory and Quality teams
Experience designing workflows and processes
2+ years’ experience with Salesforce or other CRM Ticketing systems
Proven critical thinking skills
Ability to manage open cases concurrently and maintain follow-up until resolution
Demonstrated ability to gather and quantify evidence needed to fully investigate and solve reported issues
Ability to distinguish product issues, quality risks, and user error root causes
Excellent verbal/written communication skills, with the ability to explain technical concepts in a simple way to non-technical audiences

Must be available to work 10 AM – 6 PM MST (Pacific time zone hours.)
Triage and troubleshoot problems and identify issues requiring Product, Quality, or Engineering attention, while also addressing user error or unexpected behavior
Process user changes within the software system
Stay current on product updates, changes, and tests that could affect front line teams, working closely with other team members to ensure internal knowledge is kept current.
Scheduling CCTA (coronary CT angiogram) appointments with imaging centers nationwide; ability to navigate imaging centers and providers that Cleerly may not have a prior relationship with
Collecting payment from patients using a third party payment platform
Manage workflows and time commitments for quick and thorough resolution
Support evolving business needs and volume by acquiring targeted expertise across multiple product types and tools
Manage ticketed complaints in accordance with Regulatory policies

No preferred qualifications provided.