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Customer Success Solutions Engineer
| Company | Maersk |
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| Location | Mississauga, ON, Canada |
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| Salary | $67000 – $72000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 2-5 years of experience in logistics, specializing in providing innovative solutions for warehousing, trucking, air freight, and LCL shipments.
- Proven experience designing and delivering complex, integrated logistics solutions in a B2B environment.
- Proficiency in English is mandatory. French, Spanish, and Chinese is an asset but not required.
- Strong analytical and solution design skills, including process optimization and cost modeling.
- Excellent communication skills, with the ability to translate technical solutions into clear, customer-focused value propositions.
- Proficiency in creating visualizations and process flows to support customer proposals and implementation plans.
- Exceptional stakeholder management and collaboration abilities.
- A customer-first approach with a focus on delivering high-impact, measurable outcomes.
- A proactive problem-solver who thrives in dynamic, cross-functional environments.
- A collaborative team player who values continuous improvement and innovation.
Responsibilities
- Lead the design, costing, and pricing of end-to-end logistics solutions that align with customer requirements and business goals.
- Develop detailed solution designs, including scope of services, operating models, cost estimates, recommended pricing, and projected P&L for Maersk.
- Create process flows and engineering visualizations for proposed solutions, ensuring clarity and scalability.
- Analyze customer RFQs to determine requirements and calculate appropriate resource and size needs for each project.
- Partner with Sales Representatives to bundle and position complementary logistics solutions that address customer pain points and deliver measurable value.
- Serve as a trusted advisor to the Sales Team, translating technical logistics solutions into clear, actionable customer value propositions.
- Collaborate with internal stakeholders across different transport modes (sea, air, road, rail, charter) to align and optimize solution delivery.
- Take ownership of post-contract tasks to ensure smooth implementation and seamless execution of solutions.
- Act as the key point of contact for troubleshooting and resolving internal customer challenges during the implementation phase.
- Identify bottlenecks in solution delivery processes and recommend enhancements to improve efficiency, scalability, and customer satisfaction.
- Leverage data-driven insights to refine and optimize solution design and delivery strategies.
Preferred Qualifications
- French, Spanish, and Chinese is an asset but not required.
