Business Process Lead – Disputes Center of Excellence Liaison
| Company | USAA |
|---|---|
| Location | Tampa, FL, USA, Colorado Springs, CO, USA, Plano, TX, USA, Charlotte, NC, USA, San Antonio, TX, USA, Phoenix, AZ, USA |
| Salary | $114080 – $205340 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
- Experience in implementing and sustaining change/improvements (change champion).
- Extensive hands-on experience with Process Mapping and Modeling and crafting and validating process documentation.
- Extensive experience in the application of process management standards and policies, and extensive knowledge of applicable regulations and risk management practices.
- Demonstrated experience with Lean, Business Process Management, or similar methodology.
- Demonstrated experience with using various systems to collect and analyze data.
- Knowledge of federal laws, rules, regulations, and applicable mentorship to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP.
Responsibilities
- Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s).
- Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.
- Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
- Guides and influences process re-engineering and technology implementation to enable process redesign and innovation.
- Leads the overall management of process performance by developing control limits, supervising key performance indicators and advising partners of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
- Identifies, owns, executes, improves, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
- Collects and consolidates demand and finds opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise.
- Reviews, advises, and develops communication plans for customers and internal partners and ensures communications are in alignment with overall strategy.
- Ensures alignment between internal partners and customers across all business process projects and services using proactive communication and engagement strategies.
- Applies data and analytics to deliver insight into customer and business process performance and shares standard methodologies with overall team.
- Stays current with new technologies and evaluates business processes to lead continuous process improvement efforts.
- Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
- Provides mentorship and guidance support for team and applicable business partners.
- Plans and crafts business processes and make recommendations and changes to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
- Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
Preferred Qualifications
- 5+ years of fraud or claims management
- Deep knowledge of Reg E, Reg Z and UDAAP
- Proven, highly effective communication skills across all channels including written, verbal, and formal presentation. Ability to distill complex topics into easily consumable presentations.
- US military experience through military service or a military spouse/domestic partner