Supervisor – Audiology

Supervisor – Audiology

Requirements

• HS Diploma or General Education Diploma (GED)
• 5 years of recent relevant experience
• Knowledge of medical office workflows and processes
• Ability to establish and maintain cooperative working relationships with physicians and care providers
• Solid understanding of operations and workflows and how department’s process/workflow impacts other flows or departments
• Knowledge and understanding of applicable local, state, federal and other laws, regulations and requirements impacting department operations
• Leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others
• Demonstrated ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership
• Project planning, leading and implementation skills
• Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives
• Demonstrates ability to handle confidential and sensitive issues
• Verbal and written communication and interpersonal skills
• Ability to handle difficult circumstances and make sound business decisions with little direction
• Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities
• Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results
• Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner
• Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences
• Ability to use essential software and applications associated with the role’s duties and responsibilities
• Knowledge of applicable local/state/federal laws in the field of expertise

Responsibilities

• Supervises and oversees the day-to-day operations, staffing and staff coverage, overall staff performance to goals, staff and patient safety and services
• Ensures consistent delivery of high-value, quality care to all patient populations served
• Establishes work priorities, and assists staff in resolving operational issues/problems
• Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and procedures, applicable regulatory standards, laws and regulations
• Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts
• Collaborates with others to coordinate services, streamline and standardize work flows and procedures, and/or drive positive outcomes

Preferred Qualifications

• Audiology experience strongly preferred