Account Executive

Account Executive

Requirements

• 7+ years of sales, customer success, account management, or directly related work experience preferred
• Experience in managing a book of business and complex, high-value accounts
• Experience creating and sustaining large, complex strategic partnerships
• Typically requires a bachelor’s degree or equivalent experience

Responsibilities

• Create and execute effective account plans for specified complex, high-value strategic accounts to deliver sales objectives considering overall opportunities, customer business priorities and anticipated business changes, our unique product capabilities, and value proposition.
• Proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value.
• Ensure customers have a high rate of customer satisfaction, adoption, engagement and retention
• Coordinate internal resources to ensure client adoption, utilization, and ROI for account users and sponsored users.
• Practice effective, excellent communication with leadership, customers, and extended team and partners.
• Lead quarterly business reviews for named accounts.
• Own client renewals and expansion opportunities in partnership with key internal stakeholders
• Present recommendations to customers for improving or expanding the use of Unite US within their organization and community partners
• Be an expert in Unite Us products and services and educate customers on Unite Us technology solutions
• Independently act as the customer’s escalation point for business-critical issues, ensuring follow-up and resolution
• Lead discussions around forecasting and pipeline status with internal stakeholders

Preferred Qualifications

• 7+ years of sales, customer success, account management, or directly related work experience preferred
• Experience in managing a book of business and complex, high-value accounts
• Experience creating and sustaining large, complex strategic partnerships