Field Service Coordinator

Field Service Coordinator

Requirements

• High School or GED
• 3 years Experience working in the home improvement, home improvement retail, construction or real estate sector

Responsibilities

• Communicate cross functionally with internal and external groups, including but not limited to: Store/Field Associates, Building Officials, Central Production Office, Independent Service Provider network.
• Subject Matter Expert on permit and application processes for municipalities in assigned area of responsibility. Audit against those items or seasonally completing other Services related functions.
• Keep accurate, detailed and organized records of permits and associated transactional data. Update records as needed in response to changes in requirements
• Plan and coordinate travel to meet customer needs while maintaining time efficiency. Adapt and modify as needs of the business may change.
• Conduct financial transactions pertaining to permitting on behalf of Lowe’s utilizing company funds. Proficiently use License HQ System to ensure timely transactions
• Maintain updated list of permit fees and other requirements for assigned municipalities
• Interacting with Independent Provider Network and customer on job-site visits, based upon business need. Build strong customer relationships and represent Lowe’s as a brand ambassador.
• Have knowledge of specific requirements for assigned zone (which may include 30+ various municipalities) on what documents are required to obtain permits for all categories, which will vary by municipality; utilize this knowledge to compile all required documents needed for the permit based on what municipality covers the customer residence (including, but not limited to: applications, licensure/insurance verification documents, project plans, contracts, architectural designs)
• Individual Contributor

Preferred Qualifications

No preferred qualifications provided.