Product Director – Workplace Solutions

Product Director – Workplace Solutions

Requirements

• Bachelor’s degree in finance, computer science, mathematics, engineering, or information systems; master’s degree a plus
• Overall, 10 or more years of progressive experience in Product Management, with 3 or more years of experience in leadership/management role within the Workplace Health Benefits industry
• Extensive knowledge developing and executing Workplace Solutions technology strategies particularly around leave and absence management
• Strong written/verbal communications skills and comfort speaking with senior levels
• Strong technical and management ability to lead a delivery team (onshore/offshore), offering clear direction on highest priorities to guide the team
• Effective at aligning stakeholders with teams in prioritization and strategy, while fostering communication between interdependent teams
• Demonstrate problem-solving and critical-thinking skills
• Ability to clearly communicate / present technical information to technology and business leaders

Responsibilities

• Manage interdependencies across the organization while identifying, building and managing strategic partnerships
• Help shape the claims product platform vision with customer-centricity and define the business value; Develop business cases for further investment, including assessment of potential revenue, implied investment, and KPIs
• Collaborate with and manage internal stakeholders (e.g., business leaders, IT) to regularly gather feedback and refine the future of the product, factoring in business priorities, pacing, risk management, funding, scope parameters
• Collaborate with external stakeholders (e.g., customers, vendors, suppliers) to identify customer requirements, assess impacts to other data, systems, products, services, and compare costs and benefits alongside available technologies and processes to recommend a path forward
• Scope the minimum viable product considering existing resource constraints and sustained product development; build product backlog and prioritize it based on iterative business value
• Lead the development and execution of product launches, refinements, and iterations
• Manage client insights to understand evolving needs, preferences, and behaviors, using this data to enhance the user experience and influence positive commercial outcomes
• Identify and raise dependencies and roadblocks to sponsors and leadership to obtain assistance as required
• Provide continuous feedback to peers, management, and internal and external partners about trends and opportunities for improvement
• Ensure adherence to all regulatory and data privacy requirements / guidelines for systems and data across all business functions
• Continue to enhance claims business and product domain knowledge by participating in educational opportunities, reading professional publications, and partnering professional organizations
• Work under minimal supervision, with extensive latitude for the use of initiative, independent judgment and building the consensus with multiple teams
• Provide functional onboarding for new team members

Preferred Qualifications

• Master’s degree a plus