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Banking Closer
| Company | Accenture |
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| Location | San Francisco, CA, USA |
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| Salary | $20.34 – $47.26 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Minimum of 1 year of experience with mortgage specific customer service experience
- Minimum of 2 years of customer service experience
- This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands
- While remote the individual must reside within 100 miles of the Accenture office for the posted locations
Responsibilities
- Serve as primary point of contact during the closing process
- Responsible for reviewing loan approval details with applicants which includes HELOC product, rate, term, loan amount, payoffs, vesting etc.
- Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments.
- Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service. Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence.
Preferred Qualifications
- NMLS licensed strongly preferred, if not licensed must be able acquire license within 30 days of employment
- Ability to work well in a fast-paced, multi-task environment
- Self-starter that thrives in a team environment
- Strong organizational and time management skills
- Professional communication both written and verbal
