Skip to content
Operations & Maintenance Cloud Engineer
| Company | Leidos |
|---|
| Location | Ashburn, VA, USA |
|---|
| Salary | $104650 – $189175 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s, Master’s |
|---|
| Experience Level | Senior, Expert or higher |
|---|
Requirements
- BS/BA degree and 8 years of prior relevant experience or a Masters’ degree with a minimum of 6 years of previous relevant experience; or 4 years of experience in lieu of degree
- U.S. Citizen
- Must be able to maintain and obtain a CBP Background Investigation prior to start
- Eight or more years of experience in supporting application cloud solutions on AWS platform.
- Experience in supporting 24x7x365 operations.
- Experience with Jira, Confluence, and ServiceNow.
- Understanding of and experience with field operations, SLAs, and on-call support.
- Experience in at least two of the following areas: PostgresSQL database architecture, advanced analytics, micro-services, monitoring, and SecDevOps.
- Working knowledge of supporting applications in AWS.
- Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, dbas, and subject-matter experts.
- Excellent written and verbal communication skills.
- Solid troubleshooting techniques to find root causes and apply workarounds.
- Organization skills and attention to detail.
Responsibilities
- Serve as the initial point of contact for IT-related field and application production problems.
- Provide phone and online support to users, performing technical triage, troubleshooting, resolving issues, and following escalation protocols as necessary.
- Work in tandem with our application teams to identify, triage, troubleshoot, and remediate application production issues.
- Define and document the best practices and strategies regarding application maintenance and recovery protocols.
- Provide guidance, thought leadership, and mentorship to others to build their cloud competencies and share knowledge.
- Ensure application performance, uptime, and scale, maintaining high standards, and ensuring SLAs are attainable.
- Provide oversight and monitoring of applications in the AWS environment following the government security guidelines.
- At the direction of the O&M team leader, develop and implement technical efforts to maintain AWS applications, including supporting after-hours and weekend calls to remediate production issues.
- Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures.
- Educate teammates on the implementation of new cloud-based initiatives, providing associated training when necessary.
- Demonstrate exceptional application problem-solving skills, with an ability to see and solve issues before they affect field operations.
- Document and communicate degradation of services or outage issues information to customers and help with resolution.
- Ensure your assigned tickets stay within the program’s SLO commitments.
- Document procedures, configurations, and troubleshooting steps to enhance knowledge sharing.
Preferred Qualifications
- DoD Top Secret or DHS Full-BI.
- AWS Cloud certification.
