Benefits Manager

Benefits Manager

Requirements

• 10+ years of experience working in health benefit administration
• 5+ years of supervisory experience managing a team and workload distribution
• Data analytics experience focused on U.S. and international benefits management
• Expertise with Workday HRIS, Microsoft software applications including Excel, PowerPoint and Word, as well as Human Resources Information Systems required
• Must demonstrate superior ability to read, comprehend, and interpret complex medical and prescription drug coverages along with any regulations
• Track record of managing accurate employee benefits data in HR systems, ensuring integrity, privacy, and adherence to data protection policies
• Ability to deal comfortably and easily with people of different levels of education and experience
• Must have the ability to participate in a team effort to improve the health of the Pitney Bowes workforce and their covered family members
• Must be able to effectively influence both internal and external team members and suppliers
• Must possess solid project management skills to document and communicate project plans, monitor work in progress, and achieve project milestones and objectives
• Well-organized and self-directed with excellent attention to detail and accuracy with an ability to design, implement, and execute effective processes
• Positive attitude and work ethic; unafraid to ask questions and explore new ideas
• Good judgment, problem-solving and decision-making skills

Responsibilities

• Assist the Director of Benefits & Health Services in developing programs to support health and wellbeing of employees, including increased utilization and program design
• Drive initiatives to enhance employee engagement and well-being
• Ensure compliance with U.S., international, and regional laws and regulations
• Oversee global open enrollment processes and benefits communications
• Manage team of Benefit Admin Specialists (“BAS”), reviewing team workload and complex benefits transactions
• Oversee BAS team financial work, including cash proofs, reconciliations, and invoicing
• Conduct regular status check-ins with benefits broker and vendors to review processes and resolve issues
• Perform benefits data and benefits plan auditing (e.g.; enrollment, eligibility, premium contributions, etc.) for compliance with Plan documents
• Oversee benefits compliance activities, such as government filings, CAA reporting, etc.
• Complete initial claim denial reviews with vendor and HR Legal partner and prepare Welfare Plan Administrative Committee materials
• Ensure benefits are communicated in a meaningful and relevant manner that engages and educates employees and their families, helping them understand how to efficiently use their benefits and the value they provide
• Partner with cross-functional teams and internal HR partners to establish compliant and efficient business processes to deliver a world-class employee experience
• Monitor benefit-related expenses to ensure adherence to budget
• Compiles data and performs statistical analysis and interpretation to provide solutions and recommendations on health care practices and projects applicable to Benefits
• Identify opportunities for operational improvements and share recommendations with Director

Preferred Qualifications

• Bachelor’s Degree Business Administration, Human Resources, or related field preferred
• Master’s degree in related field preferred
• Experience in 401(k) and pension administration
• Demonstrated ability to develop strong collaborative relationships/partnerships within the company and with external vendor partners
• Must be flexible to provide employee support in various time zones