Customer Service Representative
| Company | Imperial Dade |
|---|---|
| Location | Birmingham, AL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma, GED, or equivalent
- 2 years of customer service experience
- Proficiency in MS Office and familiarity with using other software
- 2 years of data entry experience
- Excellent communication skills
- An outgoing personality, eager attitude to help others
Responsibilities
- Answer customers’ calls in a prompt, friendly, and professional manner.
- Interface with customers by telephone, electronically, or face-to-face
- Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
- Optimize fill rates by providing substitutions for out-of-stock or discontinued items
- When necessary, escalate customer information, problems/needs, and requests to the customer service manager.
Preferred Qualifications
-
No preferred qualifications provided.