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Customer Excellence Engineer – Java – C# – AI – Azure – Dynatrace-2
| Company | State Street |
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| Location | Burlington, MA, USA |
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| Salary | $70000 – $115000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- knowledge of JAVA, C#, Microservices, Kubernetes, Kafka, API Gateway etc.
- Knowledge of Microsoft Azure
- 2 to 4 years of progressively responsible professional software engineering experience preferably in a financial services product delivery setting
- Able to work on medium-to-large projects with no supervision and on more complex tasks with minimal oversight
- Excellent written and verbal communication skills
- Able to work well with peers in a collaborative team environment
- A minimum of 2 years working with an Agile development methodology strongly desired
Responsibilities
- Serve as the first point of contact for technical issues reported by customers/internal teams.
- Triage, analyze, and resolve issues across the full technology stack.
- Collaborate with engineering and product teams to ensure timely resolution.
- Set up and manage observability tools, with a focus on Dynatrace.
- Create and maintain dashboards, alerts, and logs for proactive monitoring.
- Continuously refine observability practices to improve system reliability.
- Design and implement a smart knowledge base using AI/ML technologies.
- Integrate support data, documentation, and logs to enhance self-service capabilities.
- Work with AI teams to train and deploy models for intelligent search and recommendations.
- Build and deploy small-scale tools and utilities to automate workflows or solve specific technical problems.
- Contribute to the development of applications.
- Write clean, efficient, and testable code.
- Participate in design reviews, sprint planning, and agile ceremonies.
Preferred Qualifications
No preferred qualifications provided.
