Director – Professional Services – AMER Public Sector
| Company | Databricks |
|---|---|
| Location | United States |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 10+ years of experience with senior customer-facing roles that require a mix of influencing, validating, understanding, execution and building trust.
- Consistent track record of success in a Customer Success, Field Engineering and/or Services leadership role. Ideally experience during a significant build phase at a leading technology or consulting company.
- Experience rapidly scaling a business including developing a clear strategy for growth across business and people development (individuals and leaders).
- Data and AI domain experience working with large enterprises to realise business value from discovery to production implementations.
- Operational leadership experience with the ability to enforce budget, project and team governance and drive delivery excellence.
- Works collaboratively and cross-functionally across go-to-market teams including Sales, Partners, Technical Field driving shared objectives and key results (OKRs).
Responsibilities
- Business owner of Professional Services and Enablement in the Public Sector business unit.
- Lead the services strategy, execution and team development in the segment as we scale with rapid growth in alignment with our Public Sector go-to-market and company goals.
- Drive operational excellence across business metrics including booking and revenue attainment, forecasting, team utilization and P&L management to invest margin in future growth.
- Accountability for driving product consumption growth which may include balancing trade-offs in booking/revenue attainment to drive the best customer outcome.
- Support development of our Delivery Partner & Accredited Training Partner programs and executive relationships with Partners and SI’s for scale.
- Raise the bar through hiring and operationalization of the bar raiser program including employee engagement, workforce planning and performance management.
- Make strategic investment decisions and manage investment budget in collaboration with Sales and Partner leadership to accelerate customer success.
- Establish executive relationships within strategic customers including executive briefings, customer sponsorship and steering committees with key partners.
- Drive efficiency and scale across services operations by leveraging wider resources such as off-shore Global Delivery Centre and delivery partners.
- Thought leadership in evolving our services offerings and playbooks with the company goals and Databricks product evolution.
Preferred Qualifications
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No preferred qualifications provided.