Area Leader – Manager – Trainee – Franchise Operations

Area Leader – Manager – Trainee – Franchise Operations

Requirements

• High school diploma or GED required
• Bachelor’s degree preferred
• A minimum of 3 years of management experience required
• Must be authorized to work in the United States
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to read, review, and interpret financial statements and other reports and documents to affect change
• Demonstrated skills in leadership and customer service
• Demonstrated ability to develop and promote team members
• Excellent oral and written communication and interpersonal skills are required
• Proficient accounting skills
• Ability to exercise sound judgment and work with minimum supervision

Responsibilities

• Drives sales and profits for a large scope of high volume, complex locations
• Coaches/develops General Managers on establishing plans to help them achieve goals
• Conducts regular store visits in accordance with Playbook to ensure compliance with all company policies and procedures
• Ensures that all labor management tools are effectively implemented and that labor targets are achieved
• Conducts, attends, and actively participates in monthly regional meetings as per the Playbook
• Engages with merchandising team to suggest ways to increase sales, expand markets, and promote business
• Plans and implements marketing campaigns and sales promotions, and oversees merchandise displays to meet all operational excellence goals
• Monitors all store activities to ensure that customers receive exceptional customer service
• Builds strong, sales focused teams through recruiting, hiring, training, and coaching to develop top performing team members
• Coaches and supervises team members in all store responsibilities
• Coaches and assists team members on how to handle difficult and complicated situations, including employee disciplinary action
• Ensures all human resources policies and procedures are timely and accurately administered
• Encourages and champions multi-unit store locations in providing friendly customer service
• Serves customers by maintaining our philosophy, supported by a value proposition that every experience will be fast, friendly, and delicious
• Maintains 100% in-stock operational excellence on top selling items
• Ensures store operations are current on product offerings and promotions
• Follows company dress code standards as applicable to Area Leaders
• Performs any other duties as needed for effective and efficient operations of assigned store locations
• Ensures work attendance in compliance with Company expectations.

Preferred Qualifications

• Knowledge of PDI/Verifone/Topaz preferred