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Account Resolution Specialist
| Company | Essex |
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| Location | Irvine, CA, USA |
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| Salary | $23.08 – $32.69 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- A High school diploma or GED equivalent is required.
- 1 – 2+ years of customer service, accounting, or eviction proceedings experience.
Responsibilities
- Support the legal lifecycle of proceedings for unpaid rent and lease violations, including unlawful detainer, small claims, and eviction processes.
- Management of all assigned evictions and delinquency.
- Initiate timely and effective communication with the residents, internal and external counsel.
- Analyze resident ledgers for correctness, complete corrections, review for legal proceedings.
- Understand and remain attune to local, state, and national legal requirements.
- Provide strategic guidance and negotiations in the best interest of all parties during the eviction proceedings.
- Ensure systems and data sources are kept up to date and accurate for reporting purposes.
- Maintain the highest level of services for internal and external customers.
- Report on trends, causes of delinquency, and provide resolution insights.
- Assist with other ad hoc requests and reports as needed.
- Embody all Essex Values; act with integrity, care about what matters, lead at every level, do right with urgency, seek fairness.
Preferred Qualifications
- Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
- Ability to write routine reports and correspondence.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Ability to understand and carry out general instructions in standard situations.
- Ability to solve problems in standard situations.
- Requires basic analytical skills.
