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Cisco Unified Communications Manager – Lead – Cucm
| Company | AMERICAN SYSTEMS |
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| Location | Washington, DC, USA |
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| Salary | $129800 – $216700 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Expert or higher |
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Requirements
- Active Top Secret clearance with SCI eligibility
- U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
- Bachelor’s degree and 11-12 years of relevant experience. Additional experience/certifications will be considered in lieu of degree
- Current Security+ CE or equivalent DoD 8140 IAT Level II / III certification (Advanced Cisco certifications, such as CCNP Collaboration or CCIE Collaboration)
- Proven success in managing enterprise-grade Cisco UC systems at scale, preferably in a DoD environment
- Expertise in CUCM (v11.5+), Cisco VTC codecs, VoIP endpoints, and Telepresence Management Server
- Strong understanding of VoIP protocols (SIP, H.323, RTP) and Quality of Service (QoS) principles
- Familiarity with integrating UC systems with third-party tools (e.g., Microsoft Teams)
- Exceptional leadership, communication, and troubleshooting abilities
Responsibilities
- Take charge of the design, deployment, and optimization of mission-critical communication systems
- Provide strategic guidance to the team, while driving system improvements across a global footprint
- Lead the design, deployment, and management of Unified Communications systems, including Cisco Unified Communications Manager (CUCM), Cisco Unity, and Telepresence Management Server
- Act as a senior escalation point, resolving complex UC issues such as voice and video challenges and call routing conflicts
- Oversee the management of UC endpoints, including Cisco VoIP phones and video conferencing systems
- Plan and execute large-scale system upgrades, migrations, and hardware refreshes
- Develop and enforce UC security policies to ensure compliance with DoD standards
- Mentor and guide junior team members, fostering skill development and technical excellence
- Collaborate with cross-functional teams, including network engineers, cybersecurity professionals, and third-party vendors, to ensure seamless UC operations
- Maintain and update operational documentation, including system architecture diagrams and technical guides
- Deliver regular performance and activity reports to senior leadership, identifying trends and recommending improvements
Preferred Qualifications
No preferred qualifications provided.
