Technical Support Representative – Specialist
| Company | Peraton |
|---|---|
| Location | Loveland, CO, USA |
| Salary | $30000 – $48000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- US Citizenship
- Must be able to obtain and maintain a Top Secret eligible clearance; Active federal background investigation with a T5 adjudication is preferred
- Requires High School diploma
- Requires 1 to 2 years of customer service experience
- Good written and verbal communication
- Must reside near Loveland, CO
Responsibilities
- Act as the initial point of contact for all computer and system related concerns. Review incoming requests, both computer generated and verbal, sort and prioritize for proper action.
- Provides Tier I technical support for software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.
- Installing and configuring hardware and software.
- Provide timely and accurate customer feedback.
- Uses automated information systems to analyze and troubleshoot issues.
- Resolves problems or escalates to senior technical support as necessary.
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company.
- Supporting the roll-out of new applications.
- Conducts technical research for source of information required in support of requests related to ongoing programs.
- Instruct users in the use of PCs and networks.
- Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
Preferred Qualifications
- Prior experience in technical support or a similar role
- Demonstrated ability to work both independently and collaboratively with a team
- Well-rounded working knowledge of IT concepts and best practices