Lead Director – AI Solutions Design

Lead Director – AI Solutions Design

Requirements

• 10+ years of work experience.
• Proven success delivering AI, RPA, or automation projects at scale.
• Expertise with AI platforms (e.g., Azure AI, OpenAI, AWS AI), workflow tools (e.g., Power Automate, UiPath), or custom APIs.
• Ability to work independently, influence cross-functional teams, and drive results without direct authority.
• Proven ability to translate complex process challenges into innovative, scalable AI solutions that align with organizational priorities.
• Exceptional ability to communicate technical concepts to non-technical stakeholders, including C-suite executives and clinical leaders.
• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adept at business intelligence.
• Adept at collaboration and teamwork.
• Mastery of problem solving and decision-making skills.
• Mastery of growth mindset (agility and developing yourself and others) skills.

Responsibilities

• Lead the creation of AI-driven solutions to optimize healthcare processes, such as claims processing, patient care coordination, pharmacy operations, and supply chain management.
• Identify and analyze complex process challenges within CVS Health’s operations, defining requirements for AI interventions to enhance efficiency and scalability.
• Design, prototype, and deploy intelligent systems using generative AI, machine learning, and advanced analytics.
• Develop and test AI solution prototypes, ensuring alignment with healthcare regulations, data privacy standards (e.g., HIPAA), and business objectives.
• Lead the strategic roadmap for AI process optimization projects from concept to production.
• Oversee the integration of AI solutions into CVS Health’s existing systems, ensuring seamless adoption and measurable impact on operational performance.
• Partner with senior leadership, clinical teams, IT, and external vendors to align AI solutions with CVS Health’s strategic goals and patient-centric mission.
• Stay ahead of AI and healthcare technology trends, recommending cutting-edge approaches to address emerging process challenges.
• Evaluate the effectiveness of deployed AI solutions, using data-driven insights to drive continuous improvement and long-term value.
• Create comprehensive documentation, including solution designs, technical specifications, and executive-level reports to communicate outcomes and recommendations.
• Collaborate with cross-functional teams to define KPIs, success metrics, and feedback loops for continuous improvement.
• Champion a culture of experimentation, learning, and ethical AI innovation within CVS Health.

Preferred Qualifications

• Experience designing AI solutions for healthcare settings such as pharmacies, health insurance, or clinical workflows.
• Background in process improvement methodologies (e.g., Lean, Six Sigma) applied to healthcare.
• Portfolio showcasing successful AI solution designs for process challenges.