Skip to contentSupport Specialist
| Company | Palantir |
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| Location | New York, NY, USA |
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| Salary | $50000 – $60000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years of experience in providing desktop/help desk support
Responsibilities
- Troubleshoot and solve issues ranging from hardware, software, networking and mobile support tickets
- Install, configure and maintain Windows and Mac workstations
- Support new user setup including new hire training
- Provide in-office walk-up support in a fast paced environment
- Create and maintain documentation of SOP and self help support materials
Preferred Qualifications
- Excellent interpersonal communication and customer service skills
- Proactive collaboration with the larger IT organization to identify potential large scale problems
- Motivation and ability to work as part of a distributed team
- Excellent time management and multi-tasking skills
- Actively maintain knowledge of the latest technology, and industry trends
- Willingness to participate in on-call rotation
