Financial Counselor – Behavioral Health

Financial Counselor – Behavioral Health

Requirements

• High School Diploma or GED (required)
• 1–3 years of experience in a behavioral health setting preferred
• Level 1 Fingerprint Clearance Card (or ability to obtain upon hire)
• Strong communication, time management, and organizational skills.
• You handle billing issues and insurance questions with confidence and clarity.

Responsibilities

• Collect co-pays, deductibles, co-insurance, and self-pay balances at the time of service.
• Conduct real-time insurance verifications and confirm eligibility for services.
• Assist patients and guardians with Medicaid documentation and application processes.
• Ensure patient information is correctly entered and updated in the system.
• Collaborate with RCM to support proper coding, documentation, and claims submission.
• Track account statuses and follow up on outstanding items in a timely manner.
• Answer patient and insurance calls, resolve issues, and offer financial guidance.
• Coordinate with clinical, billing, and insurance departments for seamless operations.
• Work within EHR and billing systems to manage data and maintain financial accuracy.

Preferred Qualifications

• 1–3 years of experience in a behavioral health setting preferred
• Previous experience in healthcare finance, billing, or patient accounts preferred.