Internal Communications Manager

4-6 years of experience in a communications capacity
Exceptional writing and storytelling skills, with the ability to distill complex topics into clear, compelling narratives
Experience in both internal and external communications, preferably within a high-growth, technology-driven environment
Familiarity with internal communication tools like Slack, GSuite, and enterprise intranet platforms
Ability to pivot quickly and develop deep relationships across multiple teams within a growing organization
Strong presence and the ability to advise senior leaders
Proficiency in multiple communication formats—including long-form written content, short-form messaging, video scripting, and Town Hall meetings
Experience communicating with large, distributed workforces, including frontline or field-based employees
Ability to work effectively in fast-paced, high-stakes situations, with experience in crisis communications as a plus
Deep understanding of corporate communications best practices, employee engagement strategies, and internal brand positioning
Experience working in organizations with global or multi-location teams

Develop & Execute Strategy – Create and implement an internal communications strategy that effectively informs and engages employees at all levels. Manage internal communication channels and ensure consistent and timely dissemination of information
Executive Communications – Partner with senior leaders to craft compelling messaging that resonate with employees
Multi-Channel Communication – Utilize a mix of mediums—including written, video, audio, and live events—to communicate key company initiatives
Field Team Engagement – Ensure that internal messaging reaches and resonates with employees in diverse work environments, including field teams and hourly employees
Crisis Communications – Support communications leadership in navigating sensitive internal communications, including crisis response, organizational changes, and urgent updates
Culture & Engagement – Champion company culture by developing storytelling campaigns, employee spotlights, and leadership Q&As. Build and maintain strong relationships with employees at all levels of the organization while championing Metropolis’s values through internal communications
Measurement & Optimization – Track effectiveness of internal communication efforts and refine strategies based on feedback and data