Academic Advisor II

Bachelor’s degree in an applicable field or an equivalent combination of education and experience.
Two years of experience with student academic advising, transfer student services/activities, recruitment, or closely related experiences.

Advises current and prospective undergraduate students concerning their academic requirements.
Collaborates/coordinates with academic departments on efforts related to advising-related activities.
Completes appropriate advising notes and documents day-to-day advising interactions.
Maintains confidentiality of information and records.
Makes decisions using individual discretion and independent judgment.
Works collaboratively with others on all advising-related activities.
Under direction, works with all University stakeholders regarding academic advisement-related activities; presents training materials and programs on effective academic advisement for advisors and colleges/academic departments.
Develops and maintains positive relationships with Academic Deans, faculty/staff, University departments, and other Texas A&M System institutions involved in Academic Advisement.
Specifically participates in Systems, college, and department events, activities, and programs (i.e. orientation, career fairs, workshops, seminars, symposiums, and conferences).
Answers inquiries and provides information to prospective students, students, and parents.
Provides outstanding customer service.
Performs other duties as assigned.

Knowledge of word processing, spreadsheet, and database applications.
Knowledge of student information systems, degree planning, and degree audits.
Excellent written communication, analytical, interpersonal, and organizational skills.
Ability to multitask and work cooperatively with others.
Ability to present information clearly and concisely.
Ability to work with sensitive information and maintain confidentiality.