Administrative Manager II - Trusted Agent

Administrative Manager II – Trusted Agent

U.S. Citizenship and Active Secret clearance (TS/SCI preferred)
Bachelor’s degree in IT, Business Administration, or related field
10+ years of professional experience, with at least 5 years in IT administration and DoD program management
Previous experience as a Trusted Agent (TA) or familiarity with the TA role and CAC issuance process under DoD/DMDC guidelines
Strong understanding of DoD security practices, personnel systems, and onboarding protocols
Proficient with Microsoft Office Suite, SharePoint, and enterprise workflow platforms
Excellent organizational, leadership, and communication skills
Ability to manage sensitive personnel data and maintain confidentiality

Manage the administrative operations of a large-scale IT program in a DoD environment
Oversee personnel onboarding, access control, task tracking, and operational support activities
Serve as a Trusted Agent (TA) responsible for verifying identity, sponsoring personnel for CAC issuance, and maintaining compliance with DMDC policies
Coordinate with DoD stakeholders to ensure contractual deliverables are met
Supervise and evaluate IT administrative and technical staff
Maintain personnel records, performance metrics, and training compliance logs
Lead security and access management functions, ensuring timely processing of background checks and clearance documentation
Develop and maintain SOPs, task trackers, and workflow documentation
Support audits, program reviews, and compliance inspections
Facilitate communication between contract teams and government representatives