Servicenow Developer/Administrator
| Company | Strategic Data Systems |
|---|---|
| Location | Norco, CA, USA |
| Salary | $85000 – $85000 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, MBA |
| Experience Level | Senior, Expert or higher |
Requirements
- Experience in DoD environments including RMF, STIGs, and DISA tools.
- Hands-on experience with ServiceNow in an enterprise IT environment.
- Proficiency in managing virtualized environments (VMware, Hyper-V).
- Strong skills in PowerShell, Bash, or similar scripting languages.
- Excellent problem-solving and communication skills.
- A high school degree, or a GED, and more than seven (7) years of relevant system administration and five (5) years of experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions, OR
- A bachelor’s degree in a relevant field and four (4) years of relevant system administration, and three (3) years of experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions, OR
- A master’s degree in a relevant field and two (2) years of relevant system administration and experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions.
- Security+ CE (required for IAT Level II compliance)
- Microsoft, Red Hat, or VMware certifications (e.g., MCSA, RHCSA, VCP)
- ITIL Foundation, CISSP, or other cybersecurity certifications a plus must adhere to 8140 CWF Requirements – IAT Level II
- Must currently hold a Secret Security Clearance. US Citizenship is a requirement for Secret clearance at this location.
Responsibilities
- Systems Administrator administers and supports daily operational requirements of computer network systems including workstation, file servers, and web servers.
- Installation of hardware, software, systems upgrades, network accounts, network security, and web page design, interface and updates, and local system design documentation.
- Cyber WorkForce (CWF) directives are maintained and up to date with respect to certifications.
- Maintain, troubleshoot, and implement network security tools including firewalls, anti-virus, and intrusion detection services.
- Lead Systems Administrator trains staff on software applicable to their position, assists customers with information technology, monitors system configuration (hardware and software), and provides instruction on computers and applications.
- Answering questions about installation, operation, configuration, and customization.
- Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
- Software support includes, but not limited to Windows and Linux/Unix operating systems, Microsoft Office Suite, and various specialty engineering and scientific development tools.
- Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
- Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
- Maintain and develop IT related procedures required to support the organization.
- Support also includes working with the organizations Information Systems Security Officer (ISSO) for achieving system accreditation.
- Provide recommendation to future IT needs of the organization.
- Maintain data files and monitors system configuration to ensure data integrity.
- Assist in the preparation of a monthly progress and status report.
Preferred Qualifications
- ITIL Foundation, CISSP, or other cybersecurity certifications a plus.