Account Coordinator

Account Coordinator

Requirements

• Bachelor’s degree in Business or related field preferred but not required
• 1 year of transportation or logistics experience strongly preferred
• Strong communication and negotiation skills
• Exceptional customer service and problem solving skills
• Competitive nature with a sense of urgency in a fast-paced environment
• Attention to detail and highly organized
• Team player with multi-tasking and prioritizing abilities
• MS Office proficiency and related computer knowledge

Responsibilities

• Act as the front-line resource to provide customer service on the assigned account(s)
• Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered
• Monitor and manage account’s building, scheduling, and tracking responsibilities
• Manage communication of all applicable loads to after-hours tracking and coverage teams
• Help develop and execute the customer service expectations for all associated accounts
• Respond to all customer emails within the expected time window of the customer
• Provide best-in-class service/communication to assigned customers in an effort to grow the relationships
• Monitor and manage account’s shipments to assure best practices are maintained
• When applicable, manage account’s TMS/Portals to maintain best practices
• Complete required training
• “Close out” accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier’s request or per customer requirements
• Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer
• Consistent communication with Account Managers and Operations Leads about growth opportunities
• Perform other related duties assigned

Preferred Qualifications

• Microsoft Excel experience preferred