Manager I – Customer Care – Fep
| Company | Elevance Health |
|---|---|
| Location | Indianapolis, IN, USA, Latham, NY, USA, Columbus, GA, USA, Portland, ME, USA, Roanoke, VA, USA, Cincinnati, OH, USA |
| Salary | $72744 – $109116 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Requires BA/BS degree and a minimum of 1 year of experience in a leadership role and a minimum of 5 years related customer service experience; or any combination of education and experience which would provide an equivalent background.
Responsibilities
- Directs implementation and administration of benefit programs.
- Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
- Audits to monitor efficiency and compliance with policies; prepares specialized reports.
- May be assigned to special project work consistent with the role and dictated by the needs of the business.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Preferred Qualifications
- Prior FEP experience is strongly preferred.
- Experience working in a customer service call center environment preferred.
- Experience in claims service operations preferred.
- Previous leadership experience preferred.