Director – Fraud Strategy & Business Consulting

Director – Fraud Strategy & Business Consulting

Requirements

• Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Fraud subject matter expert – worked in fraud areas of a financial institution (preferred).
• Relationship management and influence skills-Expert.
• Project management skills-Expert.
• Subject matter expertise/experience and/or leading teams with other risk/security related domains such as InfoSecurity, AML/KYC, Audit, Physical Security, etc. (will be considered)
• Technical leader viewed as thought leader for innovation.
• Seasoned expert with extensive industry knowledge.
• Verbal & written communication skills – Expert.
• Analytical and problem-solving skills – Expert.
• Influence skills – Expert.
• Collaboration & team skills; with a focus on cross-group collaboration – Expert.
• Able to manage ambiguity.
• Data driven decision making – Expert.

Responsibilities

• Provide strategic direction and overall accountability for fraud losses (drivers, forecasting, root cause, and remediation) across the US Personal & Business Banking segment working in collaboration with other pillars to manage risk appetite.
• Responsible for managing relationships with Lines of Business (LOBs) and Operating Groups (OG) to provide fraud risk management consulting and support, including: subject matter expertise or review, offering strategic input into business decisions as a trusted advisor, understanding and assessing the LOB’s fraud risks, scenarios (both internal and external) and relevant controls.
• Oversees the design, development, and implementation of new controls within various initiatives. Provide SME and oversight support for successful delivery of line of business initiatives in collaboration with project team.
• Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals.
• Develops solutions and makes recommendations associated with fraud risk based on an understanding of the business strategy and stakeholder needs.
• Provides advice and fraud subject matter expertise for project/program/initiative design and to incorporate the needs of the business to ensure smooth, effective implementation and the achievement of anticipated benefits.
• Conducts analysis required to inform strategic recommendations and considers the big picture when assessing whether or not a course of action is advisable in terms of the group and enterprise goals.
• Collaborates with internal and external stakeholders to provide business context in the design, develop and implementation of programs and solutions.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Utilizes standard project management methodology to manage solution planning, implementation, sustainment, and evaluation of initiatives.
• Documents business requirements, processes, and test scenarios; completes testing as required.
• Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.
• Breaks down strategic problems, analyzes data and information to provide insights and recommendations.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behavior; develops tailored messaging; and identifies appropriate distribution channels. May include assisting with fraud training sessions and delivering/disseminating training and/or learning materials.
• Work with stakeholders to identify project/program/initiative critical success factors and integrate appropriate cost, quality, and risk mitigating strategies into change plans.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Monitors and tracks performance, and addresses any issues.
• Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
• Develops the business case by identifying needs, analyzing potential options and assessing expected return on investment.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals; assesses and adapts as needed to ensure quality of execution.

Preferred Qualifications

• Fraud experience – Preferred
• Senior Leadership experience – Preferred