Gainsight Administrator

2+ years of working with a 100+ seat Gainsight/Salesforce instance coupled with strong understanding of standard business processes (Marketing, Sales, Customer Adoption & Retention, etc.)
2+ years working with Gainsight Rules Engine, Data Designer, Journey Orchestrator
Demonstrated ability to think strategically & drive new ideas and change
An understanding of Customer Success and customer lifecycle management from onboarding to renewal
Critical thinking ability to break down business problems, analyze impacts, propose technical solutions, and drive cross-functional alignment.
Exceptional communication skills and ability to work across groups and geographies while utilizing agile methodologies

Collaborate with Customer Success, Sales, Marketing & Operations leaders and your scrum team to translate their desired business outcomes into scalable processes, requirements & solutions
Solve low to moderate complexity business and technical problems by analyzing and evaluating current business processes and recommending a technical solution & plan
Constantly evaluate data flows, day-to-day experiences, data security / privacy, and add-on packages to drive impact (measured in effectiveness of processes, acceleration of sales & scalability of operations along with security of our data)
Drive introduction of new solutions – both in building or optimizing internal process, or in implementing new third-party tools into our technology ecosystem
Build and maintain expert knowledge of the Gainsight & Salesforce ecosystem architecture, flows, and optimal configurations
Maintain program documentation, project plans, and change management history

Preferred: Gainsight NXT Admin Certificate – Level 3
Bonus: Salesforce Administrator Certification, or experience with GTM Productivity Tools (Outreach, ZoomInfo, RingLead, Gong, Chilipiper, etc.)