Telephone Sales Agent
| Company | Montage International |
|---|---|
| Location | Laguna Beach, CA, USA |
| Salary | $17.5 – $17.5 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Ability to work a flexible schedule including weekends and holidays
- Ability to collaborate in a team environment
- Basic communication skills
- Food and beverage experience, a plus
Responsibilities
- Supports the In-Room Dining department and its staff by answering incoming calls and taking guests’ orders via phone or digital platforms and special requests
- Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions
- Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded
- Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests
- Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue
- Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions
- Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out
- Assist with keeping the office clean and organized
- Close out cash banks and pay out servers as needed
- Deliver on guests’ expectations and have the desire to create WOW moments
- Perform additional duties as assigned that may be outside the scope of duties, based on business needs
Preferred Qualifications
- Food and beverage experience, a plus