Consumer Advocacy Manager
| Company | Guardian Life |
|---|---|
| Location | Holmdel, NJ, USA, Pittsfield, MA, USA, New York, NY, USA |
| Salary | $77570 – $127430 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree or certification
- 5+ years of managing Voice of the Customer/Voice of Field programs; including extensive Qualtrics experience, both custom quantitative and qualitative research experience
- Strong people skills and a consultative and collaborative approach that will align well with Guardian core values
- Thought leadership for customer advocacy and experience with the goal of driving action and results
- Ability to perform exploratory data analysis to understand relationships, opportunities to influence outcomes, and how to attribute cross channel outcomes
- Strong storytelling skills and thought leadership with experience presenting using PowerPoint to various audience types
- Qualtrics experience which includes survey design, self-service dashboard design, text analytics tools, sentiment analysis tools and ticketing.
Responsibilities
- Successfully design VOC and VOF collection processes – ensure that the VOC/VOF collection process is executed efficiently and with high quality
- Analyze data, write reports, create presentations – generate actionable insights using statistical analysis that are relevant and timely
- Develop strong business partner relationships – add value by learning about the industry
- Collaborate across teams to deliver insights
Preferred Qualifications
-
No preferred qualifications provided.