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Principal UX Researcher
| Company | Ecolab |
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| Location | St Paul, MN, USA |
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| Salary | $149700 – $224500 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- BS degree or higher in a relevant field and/or equivalent related practical experience.
- 8 years of professional experience
- Present an online portfolio that showcases strong user-centered design process and fundamental research practices
- Experience working in an interdisciplinary setting, preferably in the manufacturing, government or sustainability sector
- Experience with digital product design: from discovery through iterative development and delivery
- Experience in translating complex user needs, technical constraints, and business goals into thoughtful, effective digital experiences
- Experience in designing consumer and business applications, both from the ground up as well as improving upon existing products
Responsibilities
- Working in collaboration with UX Product Designers, technical teams, and other colleagues to be part of a dynamic and growing UX practice that creates digital experiences designed to streamline and enhance our customer and field interactions
- Develop and articulate best practices for UX research within product development activities with product teams, stakeholders, and external partners
- Be an integral member leading user research activities for our digital products and services, involved in initial discovery, ideation, conceptualization, and design, to testing and validation
- Plan and conduct primary and secondary research. Synthesize research, build insights, reframe problems, and provide recommendations that enable our teams to generate and iterate on new solutions
- Support the application of Human-Centered Design and Service Design Thinking approaches to guide the discovery and production of low-fidelity and high-fidelity deliverables
- Plan and co-facilitate workshops internally and externally. Manage approaches that identify and solve complex problems
- Coordinate work activities with digital teams, business teams, and other IT team members as required
- Maintain and continuously advance your own, and your team’s knowledge of current innovation and topics of interest in sustainability, manufacturing, e-commerce, and other relevant topics
Preferred Qualifications
- Familiarity with modern front-end technologies and frameworks
- Experience acting as an advocate, strategist, and leader for the design function, both within teams and with stakeholders
- Understanding of the Service Design and UX Design disciplines
- Experience with industry-standard design and research tools (Figma, Adobe CC, InVision, User Testing, etc.)
- Experience with pattern libraries and design systems
- Strong communication and organizational skills and ability to deal with ambiguity while juggling multiple priorities
- Experience with Agile and SAFe methodologies, and understanding of Azure DevOps, Jira, and Confluence
- Experience planning and conducting user research and user testing sessions, including moderator guides
