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Aftermarket Technician
| Company | Xylem |
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| Location | Waukesha, WI, USA |
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| Salary | $46200 – $73900 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- High school diploma or equivalent.
- Minimum of 3 years of experience providing field service in a manufacturing / heavy machinery environment.
- Possess a working knowledge of pump or rotating equipment mechanical design.
- Microsoft Word, Excel, PowerPoint, and Outlook skills.
- Excellent communication (written and oral) and personal interaction skills required.
- The ability to conduct training to both technical and operations personnel.
- Effectively analyze and report data in a logical and systematic way so that it can be used to manage resources.
- Develop and write comprehensive technical reports on the assessment of pump repairs and field service calls.
- Valid driver’s license.
- Ability to obtain valid passport.
Responsibilities
- On-time design of products, both new and aftermarket, to ensure customer requirements and specifications are met or exceeded.
- Manage projects for aftermarket (repairs) to ensure timely completion of design related tasks. This includes proper coordination and interaction with operations and assisting operations in execution as required.
- Perform engineering calculations and analysis as needed.
- Prepare proposals for aftermarket projects and selling opportunities.
- Serve as technical consultant on design and manufacturing issues for both new and aftermarket products.
- Coordinate in-house testing of pumps for aftermarket projects in cooperation with shop operations.
- Interface with agents/ customers on a variety of issues: sales, marketing, service, etc.
- Produce Pro E and Auto CAD drawings, layouts, and 3-dimensional drawings as required to meet shop production required dates to ensure customer on-time delivery for projects and repairs.
- Perform field service on pumps for customers (i.e. repairs, start up, warranty, testing, installation, etc.). This includes pump and system vibration data collection, analysis, and review.
- Complete field service assignments as needed.
- Investigate field requirements in terms of design application, and failures for various conditions and determine solutions for customers.
- Provide Technical support to Customer Service and customers.
Preferred Qualifications
- Vibration analysis experience and/or vibration analyst certification is a plus
