Disability Case Manager

Disability Case Manager

Requirements

• A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience.
• Experience in a healthcare field will be a strong asset.
• Excellent communication skills in both French and English, would be an asset.
• The ability to make difficult decisions within tight time constraints.
• Disability management and/or Group Benefit knowledge, an asset.
• At ease with both incoming and outgoing calls.
• Strong organization and prioritization skills are required to manage different type of tasks.

Responsibilities

• Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Actioning daily administrative tasks which include responding to emails and telephone calls on a timely manner.
• Assessing claims based on contractual, medical, and vocational barriers.
• Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.
• Writing letters to communicate pertinent benefit related information based on analytical reasoning.
• Demonstrating resiliency, empathy and compassion when listening and communicating with plan members including delivering difficult claims related decisions.

Preferred Qualifications

• Experience in a healthcare field will be a strong asset.
• Excellent communication skills in both French and English, would be an asset.
• Disability management and/or Group Benefit knowledge, an asset.