Product Manager of Platform & Automation

Product Manager of Platform & Automation

Requirements

• A Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
• Minimum of 5 years of overall professional experience, with at least 3 years in direct product management experience, ideally focused on platform products.
• Proven experience overseeing all elements of the product development lifecycle, preferably for complex technology platforms.
• Strong business and technical acumen with the ability to go from conception to go to market.
• Demonstrated success in defining and launching successful platform products.
• Experience working in an Agile development environment.
• Strong analytical skills and a track record of using qualitative and quantitative data to prioritize and drive decision-making.
• Excellent communication and presentation skills (oral and written), with the ability to effectively communicate with technical and non-technical audiences, including executives.
• Proven ability to influence and lead cross-functional teams without direct authority.
• Strong strategic thinking and problem-solving skills with the ability to translate business needs into technical solutions.
• Experience in managing product roadmaps, prioritizing features, and making strategic trade-offs.
• Ability to build strong relationships with internal and external stakeholders.

Responsibilities

• Define and communicate the platform vision and strategy in alignment with the overall business objectives and customer needs. This includes maintaining a clear and comprehensive platform roadmap for the short and long term.
• Lead all phases of the platform product lifecycle, from conception and development to launch and ongoing management, ensuring successful outcomes.
• Adopt a ‘general manager’ mindset and drive the business forward.
• Develop a deep understanding of customer needs, technology solutions, and dependencies to define best-in-class platform experiences, including those in remote automation, surveillance, access control, e-commerce, point of sale, and online rental.
• Collaborate with stakeholders across various functions, including engineering, design, marketing, sales, and business development, to understand key objectives and drive alignment on the platform roadmap and priorities.
• Lead and mentor a team of product owners and junior product managers focused on specific aspects of the platform, fostering a high-performing and collaborative environment.
• Understand the competitive landscape and market trends to identify opportunities and ensure our platform remains innovative and differentiated.
• Represent the customer by building strong relationships, gathering feedback, and bringing the customer’s voice into the platform development process.
• Make prioritization decisions for platform features and initiatives based on customer needs, business value, technical feasibility, and resource constraints.
• Define and track key performance indicators (KPIs) and objectives and key results (OKRs) to measure the success and efficacy of the platform and ensure alignment with senior leadership.
• Partner with engineering and data science teams to ensure the platform is delivered with high quality, scalability, and reliability.
• Drive product requirements based on demands and feedback from multiple channels, converting needs into concrete product phases and actionable deliverables.
• Engage with internal and external customers to understand their platform needs and remove roadblocks.
• Evangelize the platform vision and roadmap to internal and external stakeholders to ensure understanding and alignment.
• Provide input into the overall function’s strategy.
• Monitor the efficacy of the platform and use customer and business partner feedback to ensure it meets evolving needs, adjusting it over time to achieve desired outcomes.
• Make decisions related to the implementation of new/updated programs or large-scale platform projects and supporting technical/operational procedures and processes.
• Identify key partnerships to help drive awareness and differentiate offerings in the marketplace.
• Work with third parties to assess partnerships and licensing opportunities.

Preferred Qualifications

• An MBA or a relevant Master’s degree in a technology or data-related field.
• Work experience in cloud data platforms, data architecture, or related platform technologies.
• Industry knowledge and expertise in relevant technology domains.
• Experience with defining platform APIs and developer experiences.
• Familiarity with security concepts and products relevant to platform security.
• Experience working in a fast-paced, intellectually demanding environment.
• Experience with OKR management.