T6 Field Service Organization – Fso – Working Field Manager

T6 Field Service Organization – Fso – Working Field Manager

Requirements

• Bachelor’s degree a plus
• Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI
• Able to solve complex problems and situations
• Ability to live in T6 and travel throughout T6 as needed to effectively manage the team, partner shop’s and customer’s
• Must be self-motivated and able to work without supervision
• Tenacious work attitude
• Understand MSI’s P25, E911, recording, technical systems as well as older systems
• Able to lead an SUA/Juniper upgrade in person as needed as well as be able to maintain a P25/Console system with PM’s
• Understanding of a departmental P&L and find ways to increase the %
• Understand overall Contribution Margin (CM) for the territory and find ways to improve it
• Highly innovative and proactive solving problems
• General understanding of communications industry trends and their impact on customer’s future need
• Need to be able to pass background check and driving check
• 3+ years of experience with one or more of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Responsibilities

• Able to lead an SUA/Juniper/KCore upgrade in the field as needed
• Ensures adequate records and systems maintenance
• Schedules personnel responding to critical situations, including 24/7 Local Support Services
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
• Selects, develops and evaluates personnel to ensure the efficient operation of the function
• Conducts and leads on-site enhancements, maintenance and support for new and existing systems
• Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals
• Able to manage and direct our partner shops as needed
• Capable to manage complex projects to completion
• Diagnoses, troubleshoots and repairs technical problems
• Knowledgeable of company and third party vendor products utilized in the customer’s application/systems

Preferred Qualifications

• Bachelor’s degree a plus