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Product Support Specialist / Officer – Fixed Income and Equities Front-Office Software Trading Support – Charles River Development
| Company | State Street |
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| Location | New York, NY, USA |
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| Salary | $80000 – $125000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- At least 3 years of hands-on experience in the financial industry working for a consultancy or software vendor
- Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems
- Understanding of multi-tier technical architectures and relational database structures
- Familiarity with SQL, FIX and reporting tools
- Strong record of customer service
- Ability to work within a team environment
- Strong time management skills
- Strong problem solving/analytical skills
Responsibilities
- Assist and provide general coordination and management of support issues reported by the Customer to Charles River
- Provide consultative guidance with respect to the Customer’s use of the System
- Analyze and evaluate requirements while providing product expertise and guidance throughout the post-go-live journey
- Educate customers on the methodologies and functionality provided by CRIMS
- Monitor and evaluate customer requirements to identify potential enhancements to Charles River solutions and services
- Contribute to software quality by clearly communicating defects to Client Support and Product Management
- Informal Customer specific training to Customers end users
Preferred Qualifications
- Four (4) year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science
- An advanced degree or industry certification such as the CFA is a strong plus
- 3+ years of experience
