Senior Large Enterprise Customer Success Manager
| Company | Staffbase |
|---|---|
| Location | Minneapolis, MN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 8–10+ years of experience in Customer Success, Enterprise Consulting, or Strategic Account Management, preferably in SaaS or tech-enabled services
- Deep understanding of internal communications practices, with 6+ years leading or advising on editorial strategy within a mature comms program
- Strong communication and interpersonal skills; able to influence senior stakeholders and coach IC teams on comms best practices
- Experience collaborating globally across business units and leadership levels
- Proven ability to guide organizations through change, deliver measurable outcomes, and act as a trusted partner
- Experience growing and retaining customers
- Familiarity with digital communications tools (intranets, employee apps, comms planning platforms) and metrics (engagement, open rates, reach)
- Self-motivated with a growth mindset and a strong sense of ownership
- Experience with cross-functional collaboration and account planning in enterprise environments
- Experience coaching, mentoring, or enabling others—formally or informally—through comms strategy or customer engagement work
Responsibilities
- Own and strategically manage a book of our largest enterprise customers, developing long-term success plans aligned with customer goals
- Lead and facilitate executive business reviews, strategic planning sessions, and internal comms advisory conversations
- Act as a strategic coach to customer teams—particularly Internal Communications leaders—sharing best practices around editorial planning, content governance, and campaign execution
- Guide enterprise comms teams through onboarding, rollout, and long-term adoption of the Staffbase platform, driving early time-to-value and long-term engagement
- Help customers design and optimize their comms strategy, including content calendars, governance models, measurement practices, and channel usage
- Identify and mitigate risk early, working cross-functionally with Product, Support, and other GTM teams to ensure customer success, proactively demonstrate value, and drive timely SaaS subscription renewals — contributing to strong customer retention
- Identify and support expansion opportunities in collaboration with Account Executives and Solution Engineers
- Advocate for customer needs internally and contribute to product feedback loops
- Serve as a trusted advisor and thought partner to large, global organizations managing complex change, executive messaging, and workforce engagement strategies
Preferred Qualifications
-
No preferred qualifications provided.