Casino Marketing Executive
| Company | MGM Resorts International |
|---|---|
| Location | Las Vegas, NV, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s Degree or equivalent experience
- Nevada State Gaming Registration
- Must be able to work various shifts, including weekends and all holidays
- Three (3) years of experience in the Casino Marketing industry of a similar resort setting
- Exceptional customer service and savvy interpersonal skills to communicate effectively with all stakeholders
- Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards
- Ability to work with a team in a fast-paced environment
- Able to travel domestically or internationally to meet existing customer base
- Able to effectively communicate in English, in both written and verbal forms
Responsibilities
- Assess and evaluate customers’ casino activity to provide tailored incentives, with the authority to approve a limited range of comps and allowances (including rooms, food, beverages, event tickets, promotional chips, free play, airfare, and discounts)
- Maintain the property’s customer base to enhance customer development efforts
- Manage customer reservations using VIPR/AUTOCAB, OPERA, and PATRON management systems
- If authorized, grant limited marker authorization limits to qualifying customers
- Make informed decisions regarding customer credit lines, allowances, and comps, with minimal exposure to business decisions
- Assist in managing customers to ensure profitable relationships
- Collaborate with Casino Marketing, fellow Marketing Executives, and property staff to support and facilitate in-house casino customers
- Attend special events as needed to promote marketing efforts and engage with customers
- Participate in quarterly Receivable Meetings to provide updates to the Corporate Finance team
- Safeguard confidential casino customer information by upholding guest privacy and adhering to company policies regarding information requests
- Resolve customer disputes and complaints to achieve satisfaction for both the customer and the company
- Comply with local laws and Title 31, and attend all mandatory compliance and training sessions
Preferred Qualifications
-
No preferred qualifications provided.