Product Ops

4-6 years of experience in operations, product management, or related fields—bonus points if you’ve worked in both Product and Operations
Demonstrated ability to solve complex operational problems through systems thinking and technology
Strong project management skills with a track record of launching initiatives from concept to execution
Experience working with cross-functional teams in fast-paced environments
Technology-oriented and data-savvy, identifying how technology can be used to solve real-world problems
Comfort with ambiguity and the ability to create structure in unstructured environments

Design automation: Lead the roadmap for automating workflows like benefit verifications, prior authorizations, and other payer interactions
Deploy new capabilities across thousands of payors and providers
Build scalable systems that make our operations more intelligent, efficient, and data-driven and develop a deep understanding of healthcare insurance processes to identify opportunities for further optimization
Own outcomes and act as the connective tissue between Ops and Product
Transform on-the-ground friction into roadmap clarity and technical execution
Collaborate with engineering teams to translate operational needs into technical requirements
Pilot new initiatives, iterate quickly, and own the success of your work from ideation to execution
Implement metrics and tracking systems to measure operational efficiency
Analyze workflow data to identify bottlenecks and opportunities for improvement
Create feedback loops that continuously enhance our operations
Establish best practices and documentation for operational processes

Thrives in ambiguity—scrappy, entrepreneurial, and action-biased
Excitement about getting hands dirty—detail-oriented approach to driving step-function change in healthcare insurance
Passion for making a difference in the lives of providers and patients
Solution-oriented approach to problem-solving
Hunger and ambition that drive you to be a top 1% performer