Customer Success Manager

Bachelor’s Degree or equivalent experience
5+ years relevant work experience in digital business and/or the technology industry
Experience working with Marketing technology solutions, with a focus on Marketing automation tools
Strong communication and relationship skills, with the ability to effectively navigate organizations and champion joint executive partnerships
Self-motivated, collaborative, responsible, and passionate about exceeding client expectations
Ability to prioritize, multi-task, and perform optimally in ambiguous environments
Highly effective at leading and facilitating executive meetings and workshops
Experience with account planning & customer success plans

Accountable for Customer’s overall success with Adobe’s Experience Cloud solutions, including enablement, value, adoption, renewals, customer health, and happiness
Identify use cases to assure Adobe’s solutions drive value and exceed expectations
Coordinate communication among Customer executives, business partners, and operational resources to define and achieve clear success outcomes.
Deliver an outstanding customer experience with proactive communication, applying the right internal resources, and effectively using our customer engagement model to meet customer business goals
Drive adoption of Adobe Experience Cloud products – using data to provide insights and progress from baseline through, and up, the maturity curve
Champion innovation and find new ways for Experience Cloud customers to use Adobe solutions to grow their business
Identify Customer risk and work with internal Adobe ecosystem and resources to build and implement “get well” plans
Contribute to ongoing initiatives that continuously improve our approach to efficiently and effectively deliver success to our customers