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Customer Support Engineer
| Company | RTX |
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| Location | West Palm Beach, FL, USA |
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| Salary | $66000 – $130000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s degree and 2 years of experience to include engineering, interpreting technical data, turbine machinery experience or an Advanced degree.
- Experience using MS Office Suite
Responsibilities
- Technical data review and interpretation
- Interface with internal Quality organization to assure process & product integrity
- Answer customer inquiries on technical documents and issues
- Coordinate inductions and engine shipments between external customers, the network, and shop leadership
- Technical workscope definition for engine maintenance activity
- Act as primary technical interface between Pratt & Whitney and all GTF customers for the site
- Develop and maintain business relationships with counterparts within the GTF network
- Ensure internal & external customer requirements are met through all gates of the process
- Coordinate customer approvals and resolution of customer issues
- Identify process gaps, mitigate risks, and develop training to support business requirements
- Leverage stakeholder and customer feedback to incorporate change and drive user adoption of new digital tools and processes
Preferred Qualifications
- Experience reading and/or interpreting customer contracts
- Ability to communicate at all levels of the organization and with external customers
- Familiarity with SAP
- Familiarity with Export Compliance
