Senior Manager – Csg
Company | The Atlantic |
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Location | Washington, DC, USA, New York, NY, USA |
Salary | $87000 – $100000 |
Type | Full-Time |
Degrees | |
Experience Level | Mid Level, Senior |
Requirements
- 4+ years of experience in product marketing, consumer growth, or a related field, with a focus on subscriber engagement and retention.
- Strong analytical and strategic thinking skills—ability to interpret data, draw insights, and translate them into actionable strategies.
- Empathy for customers and a strong understanding of user experience.
- General understanding of the product development lifecycle and how to operate within product-led teams.
- Experience contributing to go-to-market strategies and subscriber engagement initiatives.
- Ability to collaborate effectively and communicate ideas persuasively, with strong project management skills.
- A self-starter mindset, comfortable working independently while contributing to a larger team strategy.
Responsibilities
- Oversee on- and off-platform projects aimed at driving subscriber engagement and long-term retention.
- Optimize key touchpoints throughout the subscriber journey, ensuring a seamless experience that reduces subscriber churn and maximizes lifetime value.
- Support go-to-market strategies for new engagement features, subscription benefits, and retention-focused initiatives—and iterate based on results.
- Work closely with creative, product, editorial, audience research and customer care teams to integrate messaging, brand positioning, and user insights into various touchpoints along the customer journey.
- Conduct competitive research and regularly share insights across teams to ensure we’re aligned with industry best practices.
- Independently foster relationships across Consumer Strategy & Growth and Product & Technology teams, instill trust quickly with various disciplines to ensure all projects are planned and launched flawlessly.
Preferred Qualifications
- Digital subscription, content, newsletter, or mobile app experience are a plus.