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Mobile Mortgage Specialist Assistant
| Company | TD Bank |
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| Location | Lethbridge, AB, Canada |
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| Salary | $23.37 – $31.2 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- Minimum 1 year working in a client facing and/or administrative role
- Established customer service skills
- Broad knowledge regarding basic product suite of business supported
- Understanding of bank and business channel operating policies and procedures
Responsibilities
- Maximize support in relation to credit administration
- Maintain good relationships with partners including follow-up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary
- Gather client documentation after initial MMS customer meeting
- Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments
- Ensure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation, to provide complete and accurate information for credit requests
- Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets
- Meet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on time
- Partner with administrative support groups to facilitate the end to end credit decision process
- Support the achievement of business objectives by supporting sales goals
- Contribute to business objectives for Operational Excellence and support process improvement opportunities
- Escalate non-standard or high-risk transactions / activities as necessary
- Be knowledgeable of and comply with Bank Code of Conduct
- Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions
- Participate in team meetings, employee surveys, action planning, and training sessions
- Contribute to the success of the team by willingly assisting others in the completion of assigned duties
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Preferred Qualifications
No preferred qualifications provided.
