Sr. VIP Casino Operations Coordinator
| Company | BetMGM |
|---|---|
| Location | Jackson Township, NJ, USA |
| Salary | $60000 – $78000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in digital marketing, Project Management, Information Technology, Business Administration, or a related field.
- Minimum of 3 years of experience in digital project management, especially in luxury, hospitality, or casino operations.
- Proven experience leading the development and execution of digital projects and digital transformation initiatives.
- The ability to travel and attend company sanctioned events.
Responsibilities
- Support digital projects that improve the VIP casino experience, including customer-facing digital tools, loyalty programs, and promotional platforms.
- Collaborate with cross-functional teams (Marketing, IT, Customer Service, etc.) to define project scope, timelines, budgets, and objectives for digital initiatives.
- Coordinate the development and execution of digital experiences and campaigns aimed at increasing engagement and satisfaction among VIP clients.
- Collaborate and implement digital solutions to enhance VIP guest experiences, such as personalized communication, tailored promotions, and digital concierge services.
- Use data analytics to identify opportunities for enhancing the digital interactions between VIP guests and the casino, providing a more seamless and tailored experience.
- Support the integration of digital platforms, ensuring smooth functionality and alignment with the overall VIP strategy.
- Work closely with the Director of VIP Casino Operations to align digital projects with business goals and overall operational strategies.
- Liaise with internal teams to ensure proper execution of digital projects and ensure all stakeholders are kept informed on progress, changes, and results.
- Act as a key point of contact between the VIP Operations team and IT/Development teams to ensure digital solutions meet operational and customer experience needs.
- Stay up to date on the latest trends in digital technology, gaming, and customer experience, and identify innovative opportunities for the VIP casino program.
- Propose new digital strategies or enhancements to existing systems and platforms to increase efficiency, engagement, and satisfaction.
- Manage and optimize VIP digital channels, including apps, online booking systems, email marketing platforms, and exclusive VIP portals.
- Track and analyze key performance indicators (KPIs) for digital projects, including engagement metrics, user satisfaction, and ROI.
- Prepare regular reports for the Director of VIP Casino Operations to measure the success of digital initiatives and recommend improvements.
- Provide insights and data-driven recommendations to enhance VIP customer interactions and digital processes.
- Monitor the effectiveness of digital communication channels and refine strategies based on feedback and performance data.
- Streamline and automate VIP operational processes through digital solutions to reduce manual tasks and enhance efficiency.
- Ensure all digital tools are user-friendly, accessible, and aligned with the VIP clientele’s preferences.
Preferred Qualifications
- Experience in VIP services, gaming, or high-end hospitality environments is preferred.