IT Support Manager
| Company | Recogni |
|---|---|
| Location | San Jose, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years of hands-on experience designing, implementing, and optimizing strategies for Cloud assets, permissions, and access
- Current Information Security Certification
- Strong communication skills, with empathy as a central anchor to understanding and solving problems for employees of varied IT knowledge through explanation and example-setting rather than draconian policies
- Ability to work with remote/international teams
- Knowledge of Identity Management (IGA/IAM/PAM) concepts and Cloud authentication (oAuth, SAML)
- Bachelor’s Degree in IT/IS Management, Computer Science, Computer Engineering or similar field.
Responsibilities
- Ensures data safety and security on Cloud networks, systems, and applications.
- Coordinate information technology infrastructure with all locations including points of presence, physical networking equipment, wireless communication devices, and cloud assets.
- Implement appropriate corporate-wide IT policies.
- Develop, implement and monitor a strategic, comprehensive enterprise information security & risk management program.
- Oversee the administration of all enterprise software such as email, file sharing, ERP, and CRM.
- Backup and disaster recovery plan and process.
- Provide hands on support to the business on delivery of new and enhanced capabilities for supported products demonstrating understanding of business process and workflow to support adoption.
Preferred Qualifications
- Network administration and services (e.g., TCP/IP, SD-WAN, IPSec, ZeroTrust-VPN, Cisco Meraki)
- Microsoft MDM: Intune administration
- Mac/Windows administration
- Powershell/Python scripting
- Automation: Powerautomate
- Cloud administration: GSuite/GCP/MS365/Azure/EntraID