Senior Salesforce Administrator
| Company | Collectors |
|---|---|
| Location | Orange, CA, USA, New York, NY, USA |
| Salary | $122087 – $161460 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years of experience as a Salesforce Administrator or similar role
- Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
- Salesforce Administrator certification preferred; Advanced Admin or additional Salesforce certifications are a plus
- Experience improving Salesforce functionality in a system that serves as a central hub for operations, partnering with cross-functional teams—e.g. Customer Care, Accounting, Sales, and Finance—to streamline workflows and drive efficiency
- Excellent communication skills to provide training, user support, and best practice recommendations
- Proven ability to translate complex processes into clear documentation and communicate effectively to executive leadership
- Familiarity of DevOps tools, including experience collaborating with teams using Copado
- Familiarity with Software Development Lifecycle
Responsibilities
- Leading the deployment of Omni-Channel Routing to ensure the right agent gets the right case at the right time
- Rolling out and optimizing AI-powered chatbots to deliver instant answers and seamless handoffs
- Launching a robust, intuitive Help Center that empowers customers to self-serve with ease
- Driving adoption of Salesforce Einstein AI features to streamline case management, surface insights, and improve agent productivity
- Partnering cross-functionally with Support, Product, and Engineering to scale impact across teams
Preferred Qualifications
-
No preferred qualifications provided.