Scheduler

Scheduler

Requirements

• High School Diploma Required
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred (per regulatory requirements)
• Excellent Customer Service Skills
• Previous experience with community service, client service or staffing experience
• Knowledge or previous experience working in an office setting with computers, phones, facsimile, and other related tasks
• Driving Required. Must have valid driver’s license and current auto insurance
• Individual must have the ability to stand and work or have mobility through mechanical assistance

Responsibilities

• The Scheduler is responsible for coordinating quality care and customer service to our valued clients.
• The Scheduler will coordinate the assignment of appropriate staff to clients, schedule client services, identify problem situations, and assist in problem solving to strive for optimal outcomes.
• Ensure HomeCare services are in compliance with agency philosophy, policies/procedures, and in accordance with Federal, State, and local licensing laws and regulations
• Ensure proper documentation and record-keeping for agency payors
• Maintain data integrity in client scheduling software system
• Understand and ensure adherence to the agreed Plan of Care for each client served
• Partner and communicate with all members of the client’s circle of care which may include, but is not limited to, family members, assigned Power-of-Attorney spokesperson, community partners and related agencies
• Monitor and report on changes in the client’s Plan of Care, services, or condition as required
• Conduct periodic home visits and safety checks
• Review and determine client service schedules to ensure adequate staffing and processing completed visits for payment
• Support recruitment, screening and selection of staff based on Agency and external referrals
• Support all initiatives related to Branch Growth
• Provide administrative support for key branch functions (payroll, employee assistance, answering phones)
• Assume on-call responsibility as needed
• Other duties as assigned

Preferred Qualifications

• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred (per regulatory requirements)