WOW Rewards Rep
| Company | Westgate Resorts |
|---|---|
| Location | Las Vegas, NV, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Superior communication skills
- Judgmental skills
- Ability to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone
- Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation
- Ability to communicate effectively with customers and all levels of employees
- Ability to observe and direct actions of subordinates
- Ability to effectively and efficiently move around all work areas
Responsibilities
- Works closely with Executive Hosts, VIP Casino Services, and WOW Rewards team to ensure superior guest satisfaction
- Deliver great internal and external guest service by ensuring every interaction includes our SNAP Standards (Smile & Greet. Name & Meet. Anticipate, Act & Follow-Through. Positive Parting Comments)
- Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers
- Provides information on all aspects of Westgate Las Vegas’s services and facilities
- Responsible for explaining the benefits and issuance of the WOW Rewards card
- Greeter of all bus line run and charter groups
Preferred Qualifications
- Background in customer service
- Casino industry experience preferred
- Experience with Microsoft Office and casino software systems preferred